More than 98% of orders placed before 3PM local time ship the same business day. Almost all remaining orders ship the following day. You will always receive an email from us within 2-4 business days if there is an unforeseen delay. Please note that all processing and transit times are listed in business days, which excludes Saturdays, Sundays, and most holidays. If your order has not shipped over 4 business days from the date placed, we encourage you to contact us via email so we can investigate.

Within the Contiguous 48 States: Domestic Standard shipping is just $5.95 per order and FREE for orders over $99. Please note that the Domestic Standard shipping option is ONLY available if you are shipping to an address within the contiguous United States that can accept shipments from all carriers, including the U.S. Postal Service. Domestic Standard shipments may be shipped with any of our carriers and we cannot select ahead of time which will deliver the package. With some services, the carrier will deliver the package to the local post office and the post office will deliver it the final mile to your door. Transit time is typically 1-5 business days. You will be provided with a tracking number via email as soon as your order is shipped.

You may choose to upgrade your shipping to Next-Day or 2-Day delivery once you are ready to check out. All transit times are listed in business days. The shipping charges for expedited shipments will be calculated based on the weight of the products and the proximity to our shipping facility. To select a different shipping option during checkout, enter your delivery zip code and select the desired shipping method.

Hawaii, Alaska, and US Territories: If you live in Alaska, Hawaii, or a U.S. territory, your order must be sent via USPS Priority Mail. If USPS Priority Mail is not selected your order will not be processed. USPS Priority Mail usually arrives within 2-4 days, however, it is not guaranteed and it cannot be tracked until it is delivered. While we do our best to accommodate our customers in these areas, we cannot offer our standard $5.95 domestic flat-rate for these orders. Your actual shipping charges depend on distance and weight of the order and will be calculated on the shopping cart page..

Military and Diplomatic:If you are stationed at an APO/FPO/DPO address overseas, your order must be sent via USPS Priority Mail. If USPS Priority Mail is not selected your order will not be processed. Please enter your correct APO/FPO/DPO zip code and select the United States as the ship-to country. Priority Mail to these addresses usually arrives within 7-20 business days; however, it is not guaranteed, and the US Postal Service does not guarantee tracking visibility for these shipments. Actual shipping charges will be calculated once the address has been entered based on the destination and weight of the order. Since the US Postal Service does not offer package tracking for most APO/FPO/DPO addresses, we cannot issue refunds on lost shipments. If the shipments are returned as undeliverable, they will be processed as returns in accordance with our Return Policy.

International: Shipping charges for each carrier will be displayed on your cart page once you select a ship-to country. We are currently shipping only to select countries. The complete list of available countries can be found in the scroll box on the shopping cart page. If the country you would like the products shipped to is not listed, we recommend shipping to a friend, relative, or cargo company within the United States that can forward the package to you once they receive it.

We will write the actual value of your order on the customs form attached to the box. Any customs, import duties, or additional taxes must be paid by the recipient. AllStarHealth.com has no control over these charges.

We encourage you to call your customs office to find out the exact import taxes or duties you will need to pay before you place your order. Please note that some nutritional supplements may not be allowed into your country. AllStarHealth.com will not issue refunds for orders that are denied entry through customs. You are responsible for checking the customs regulations in your country before placing your order.

Please note that our currently posted processing times do not apply to international orders. Because of special regulations that apply only to international orders, you may be required to email credit card documentation after your order is placed. Please understand that we ask for this documentation as a security measure to ensure your credit card security. You will typically only be asked to provide this information on your initial order.

If you are not satisfied with a product you purchased, you may return the unused portion for a refund. The product must contain at least 25% of the original portion. Unfortunately, we cannot refund original or return shipping charges.

We reserve the right to deny RMAs on products not purchased for personal consumption. We define personal consumption as returns of 20 or less units of the same product. Approvals for returns of 20 items or more will be treated on a case by case basis and are not guaranteed to be covered by our 30-Day Return Policy. Resellers are subject to a per-order return processing fee, which will be deducted from the refund.

You must utilize our site's return function or contact us by phone or email to obtain a shipping label or Return Merchandise Authorization number (RMA) prior to shipping your return. We reserve the right to refuse RMAs if our return policy is being abused.

To utilize our site's return function, visit the "Returns" tab under "My Account". Please note that this option is not available for items under $9.95 in value. A $9.95 fee will be deducted from your refund if you would like to have your return refunded back to your original payment method. The shipping label will be free if you choose to have your refund issued in the form of a store credit. The store credit will be applied to your next order once placed, or you can contact us by phone or email to place your order if you prefer to have the credit applied prior to payment. We will process your return within 5-7 business days of the date delivered to our warehouse.

Melted Products: Products with chocolate or similar coatings as well as chewable gummies may melt during shipping in warmer months. We provide a notice during checkout if any of the products being purchased are known to be susceptible to melting. We suggest refrigerating the products as soon as you receive them to restore original consistency. We cannot offer replacements or accept returns for melted products. We recommend selecting expedited services in warm weather conditions to minimize exposure to heat.

Freshness Guarantee: Due to our high stock turnover, our products typically have 18-24 months of shelf life, but we guarantee at least 3 months. Any items that do not meet this minimum are sold at a discounted price and are marked with the expiration date on the product page. We do not accept returns on these discounted products.

Undeliverable Orders: Parcels that are returned to us by the carrier due to an incorrect or undeliverable address, recipient refusal, or customs issues will be processed as returns. You will receive a refund for the purchase price of your order minus outbound and return shipping charges. For international shipments, please note that if the carrier charges us more than the product value to return the shipment, we will be unable to process a refund.

Lost or Damaged Shipments: To ensure delivery of your order, we have chosen reputable carriers for all of our domestic orders. Deliveries typically arrive without issue. However, if your package is not received, or products arrive damaged, please contact us by email or phone for assistance. We will typically request additional information, such as photos or product details, and may arrange for the shipment to be returned. We reserve the right to decline claims if we have reasonable grounds to believe they were not submitted in good faith.

Cancel Order: We offer a self-service cancellation option, which is available by logging into your account and going to the "Previous Orders" section. If the cancellation option is not available, the order is already being packed by our warehouse and you must contact us by email or phone to request cancellation. We will always do our best to assist promptly with any email or voicemail inquiries to cancel orders, but all requests are handled in the order received and we may not be able to cancel the order prior to shipment. Once an order has been marked as shipped, we are no longer able to cancel the order, and a return must be requested using the instructions above.

When your order is placed, we will send an order receipt via email. The order receipt will include a tracking link you can use to view the status of your order, as the page will be updated with tracking information once your order has shipped. You will also receive a shipping confirmation email once your order is shipped. Unfortunately, tracking is usually not available for some international orders, as well as for APO/FPO/DPO military addresses, and we will not be able to provide tracking information for these services.

Click here to Track your Order

We accept Visa, MasterCard, Discover, American Express, PayPal, checks, and money orders. Checks and money orders must be received within 30 days of order placement and orders paid via check will be held until the check has cleared.

All Star Health is committed to your privacy. Uses of your information are limited to the ways outlined in this notice, except as required by law and/or to comply with a judicial proceeding, court order, or legal process served on our website.

What kind of information do we collect?

We collect your contact information upon account set-up or at the time you place an order (such as name, shipping and email address, or phone number), username and password for the account, your credit or debit card information (including card number, cardholder name, expiration date, security code, and billing address).

We also collect information on how you use our site, your purchase and return information, contact information for any friends you referred, copies of any emails that have been sent or received along with phone conversation notes, information you provide by interacting with us through reviews submitted to the site, social media (including photographs), shopping behavior and preferences, and other details that you may submit to us or that may be included in the information provided to us by third parties.


Cookie Policy and Information

When you visit our website we may collect certain information by automated means such as cookies, web beacons and other technologies. A cookie is a text file that website send to a visitor‘s computer or Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Cookies are a mechanism to remember information about you when you navigate from one web page to another. Our website uses cookies to hold a user's unique session identifiers, allowing us to serve correct information back to the user. This information includes your shopping cart items, or whether you are logged in. Our website cookies do not hold any personally identifiable information. All Star Health may use other similar technologies which allow us to collect non-personally identifiable information about your visit to help us better your experience. A web beacon, also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools (such as Google), that collect information about visitor traffic on our site and mobile applications. The information we may collect includes information about the devices our visitors use to access the Internet such as IP address and the device, browser, operating system type and date/time stamp, clickstream data, URLs that refer visitors to our site, information on actions taken on our site such as page views and site navigation patterns, and a general geographic location (such as country and city) from which a visitor accesses our website, search terms that visitors use to reach our site.

We also may allow third-party companies to collect non-personally identifiable information when you visit the site and to use that information to serve ads for our products or services or for products or services of other companies when you visit the site or other website. These companies may use non-personally identifiable information (such as navigational, clickstream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the site and other website in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information.

When you use your mobile device we may receive non-personally identifiable information, such as a unique identifier for your device letting us know what type of phone you are using.

This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as saving your cart between visits. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, and performance of our marketing efforts.

How do we use the information that is collected?

All information we obtain is used to process, ship and provide customer service for your orders. After you place an order your contact information may be used to contact you regarding any issues or to get in touch with you regarding the status of your order. You will automatically receive refill reminder emails unless you opt-out at the time the order is placed by clicking the opt-out button, or by replying to customer service from the refill reminder e mail asking us to stop sending the emails. We never process orders without your consent, and do not participate in auto-fulfillment or subscription services for your account. Newsletters will be automatically sent unless you opt-out when placing your first order, or by emailing customerservice@allstarhealth.com to opt-out at any time.

All Star Health utilizes third-party service providers to facilitate transactions and improve your experience. Examples of third-party service providers include credit card processing services, affiliate marketing, and email marketing providers. Any information that we share with a third-party service provider is done safely, securely, and under a contractual relationship with that provider to protect your data.

On our website, we may collect information about your online activities to provide advertising about products and services tailored to your individual interests. We also engage with third-party advertising networks. Ad networks may include third-party ad servers, ad technology vendors and research firms. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies, which may apply to these third-party programs. Ad networks allow us to target our advertising to users through demographic, behavioral and contextual means. After you visit our website, these ad networks may continue to track your online activities over time across third-party website or online services by collecting information through automated means, including through the use of cookies, identifiers, web server logs, web beacons and other methods. Ad networks use this information to show you advertisements. The information our ad network vendors collect includes information about your visits to website that participate in the vendors’ advertising networks, such as the pages or advertisements you have viewed, and the actions you take on the site. This data collection and ad targeting take place both on our website and on third-party website that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

How Do We Share Information?

We do not sell, share or otherwise disclose personal information about you, except as described in this Privacy Notice.

We may share the personal information we collect with our parent, affiliate and subsidiary companies, business partners, fulfillment center, ad network vendors and their participants, and other third parties for the purposes described in this Privacy Notice, and to communicate with you about products and services, offers, events and promotions. We also may share personal information with our service providers who perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you to respond to judicial process and provide information to law enforcement agencies in accordance with applicable law, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. Following such a sale, merger or transfer of any kind, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

What information can I access or modify? Can I opt-out?

At any time you can adjust your preferences including opting out of newsletters or promotional emails, modifying or removing account information, or disabling your account. You may do this by calling or emailing customer service.

CONTACT INFORMATION
Email : CS@AllStarHealth.com
Toll Free: 1-800-875-0448
International: 001-714-698-0564
Mon-Fri 7AM to 5PM Pacific Time

How Do we Keep Information Secure?

AllStarHealth.com uses SSL (secure socket layer) to encrypt information before it is sent across the internet. This can be verified by checking for the lock or key icon in the status bar of your browser. Sensitive information is stored in encrypted form according to Payment Card Industry Data Security Standards. If you do not feel comfortable sending your credit card information online, you may call us or fax the information to 714-891-8989.

We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We are confident of our security measures and will reimburse our customers for any fraudulent activity that may arise from use of a credit card at our site. Consumer protection laws limit consumer liability to $50 if the fraud is reported within 60 days. Almost all credit card companies waive the $50 charge. In the event that your card company does not waive these charges, we will reimburse you for the amount your card company charges you, up to the $50 legal maximum. To further protect yourself, you should safeguard your account user name and password, if any, and not share that information with anyone. Please contact us if you have any questions or require more information.

AllStarHealth.com will not be undersold. If you find a lower advertised price on your online order, please email or call us before placing your order and we will match the price. Please be sure to take into account the total cost of the order, including all products as well as shipping and handling.

Our low price guarantee applies to identical orders, so will not mix and match prices from more than one store. AllStarHealth.com reserves the right to deny price matching at our discretion. Our low-price guarantee applies to products listed on our web site that have not been discontinued by manufacturers and does not apply to clearance prices or short-dated products. The competitor must have the item in stock at the time a price match is requested, as prices often change when products are restocked. Price matches may not be combined with other discounts or coupons.

All logos, graphics, and text appearing on this web site are the "intellectual property" of AllStarHealth.com. This "intellectual property" is protected by laws governing the United States of America. Any reproduction or use of the "intellectual property" without the express written consent of AllStarHealth.com is prohibited.

AllStarHealth.com is not a manufacturer. This site is intended solely for the resale of nutritional supplements. All information provided on the web site is for informational purposes only and is not guaranteed to be correct. AllStarHealth.com will not be held liable for any problems that may arise from the consumption of the nutritional supplements sold on this web site. Placing an order at AllStarHealth.com signifies that you have read and agree to all of the policies listed on this policy page. Any and all legal issues pertaining to this web site shall be dealt with in the jurisdiction that AllStarHealth.com corresponds to.

By placing your order via this web site, telephone, fax, or email, you acknowledge that you have read and agree to all the policies listed on this page. By placing an order you also agree that these policies will serve as reference for any disputes that may arise regarding the contents or condition of your order. If you have any questions regarding our policies, please feel free to call or email us and one of our customer service representatives will assist you.

AllStarHealth.com was founded way back in the 20th century by two brothers working out of their Mom and Dad's one car garage. What we now believe was a sophisticated and covert plot by Mom and Dad to regain access to their rightful indoor parking spot, ultimately led the two of them to join their offspring in an effort to graduate from a startup home business experiment to a "real" company. Their hard work paid off just a few short months later when the garage got packed up and moved into the first of what would end up being 6 facilities over the course of the next 20+ years.

Decades later, the dream lives on. That 300 square foot garage has expanded to over 250,000 square feet of warehouse and office space, including both East and West Coast locations to ensure your orders arrive quickly no matter where you call home. The initial offering of 100 products has grown to thousands of options from over 500 reputable brands to ensure you can find what you need every day to keep you feeling healthy. And our proudest achievement: the honor of growing our staff by providing well-paying, stable jobs to hundreds of families within our local community. We are still very much family owned and operated; the family is just a lot bigger now.

We have never lost sight of how we got here: YOU! Without loyal customers like you, we would still be in the little garage that started it all. Our goal is to keep you happy, so we work tirelessly to offer the best service and selection in the industry. Most importantly, we are committed to keeping our prices as low as possible to make sure you never have to choose between your wallet and your health. We have real people, not machines, taking your phone calls and ready to help - and, needless to say, the web site is up 24/7. Whatever it takes, we're here to serve you. It's what we do!